1. What kind of dogs are a good fit for your home boarding?

We’re best suited for adult and senior dogs who are friendly, fully house-trained, and comfortable in a quiet home setting with 2 or 3 other dogs. Dogs must non-aggressive, generally healthy, and able to be left alone for short periods (up to 4 hours). We’re not a good fit for dogs with ongoing barking or howling that are difficult to settle. Very active dogs with high exercise needs may not be the best fit for our calm home home environment. Dogs must be fully continent, as we’re not equipped to provide incontinence care. 

4. What if my dog gets sick during their stay?

We monitor each dog closely and will contact you promptly if we notice any changes in health or well-being. We are Pet CPR certified and prioritize proactive, attentive care at all times. We monitor each dog closely and will contact you promptly if we notice any changes in health or well-being. For added peace of mind, we're within 15 minutes of an excellent 24-hour emergency hospital. 

5. Do dogs need to arrive freshly bathed?

Since we care for dogs in our home, we ask that each pup should arrive clean, bathed within the past 7 - 10 days, and free of fleas or strong odors. If a dog arrives noticeably dirty or in need of grooming, we may provide a bath or arrange a bath at a groomer during their stay depending on their size. The cost will be added to your invoice.

6. What are your deposit and cancellation policies?

A 50% deposit is required to hold your booking. (If the visit is 2 days or less, 100% of payment is due.) For non-holiday stays, please cancel at least 3 days (72 hours) before the stay for a full refund. For holiday stays, cancel at least 10 days (240 hours) in advance. After these deadlines, the deposit is non-refundable due to limited availability and difficulty of rebooking. The remaining balance is due 7 days before the stay. We strongly recommend planning carefully before booking

7. Are you licensed, insured, and CPR certified?

Our business is licensed with the City of San Mateo are fully insured through Small Business Insurers of the Carolinas with Liability coverage up to $2M. We are also CPR certified through Pet Sitters International.

8. What are your drop-off and pick-up times?

Our standard drop-off and pick-up hours are between 8:00 AM and 7:00 PM. We can sometimes accommodate late pick-ups until 9:00 pm (for a $25 fee), however, we don't schedule pick-ups or drop-offs after 9:00 pm. 

9. What vaccines are required for boarding?

• Rabies
• DHPP (Distemper, Hepatitis/Adenovirus, Parvovirus, Parainfluenza)
• Bordetella (Kennel Cough)

Proof of current vaccinations is required prior to your dog’s stay.

10. What should I pack for my dog's stay? 

Here’s a list for you to prepare for your pup’s overnight stay. Please label all items with your dog’s name as there may be other dogs staying with us at the same time. 

•   Enough of their regular food to last for your dog’s stay, plus a couple extra portions in case of travel delays. 

•   Please don’t bring full-size food bags. Space is limited, and this helps keep everything fresh, clean, and organized.

•   Optional: Your dog’s favorite treats (we also have a variety of high-quality, healthy treats available).

•   All medications and supplements clearly labeled with your dog’s name and instructions. Please include extra dosages in case of travel delays.

•   Secure collar with ID tag attached (required even if your dog usually wears only a harness for walks).

•   During your dog’s stay, we’ll attach a temporary AirTag to their collar for added safety.

•   A crate is not necessary, but you are welcome to bring one if your dog prefers to sleep in one at night.

•   No need to bring bowls, waste bags, toys or treats (unless desired). We have clean bowls, healthy treats and plenty of toys for fun and enrichment.

•   Lastly, feel free to bring along any other items that you believe will help your pet feel more at ease, whether it's their bed, a special treat, or even a piece of clothing with your scent on it. We want your pet to feel as comfortable and relaxed as possible during their stay with us, so anything that reminds them of home is always welcome!